Provide superior customer service with a seamless experience across voice and chat for your customers and agents

Amazon AWS + Salesforce
Amazon Connect

Easy to use omnichannel cloud contact center

Amazon Connect includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools

  • Making changes is easy with an intuitive UI

  • Costs less than legacy contact center systems

  • scale your contact center up or down to any size

  • create voice and chat contact flows, without any coding

Native Integration with Service Cloud
Service Cloud with Amazon Connect Integrated

With Amazon Connect you simplify your Contact Center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.

Easily scale to meet unpredictable demand.

As part of the AWS cloud, you can support your customers by accessing Amazon Connect from anywhere in the world in a secure, reliable, and highly scalable way.

  • Automated chatbots across channels to increase operational efficiency.
  • Leverages AI to transcribe calls and show caller sentiment in real-time.
  • Keep everything logged in Service Cloud to expand your agent capabilities.

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