Amazon Connect includes one set of tools for skills-based routing, powerful real-time and historical analytics, and easy-to-use intuitive management tools
Making changes is easy with an intuitive UI
Costs less than legacy contact center systems
scale your contact center up or down to any size
create voice and chat contact flows, without any coding
With Amazon Connect you simplify your Contact Center operations, improves agent efficiency, and lowers costs. You can set up a contact center in minutes that can scale to support millions of customers.
As part of the AWS cloud, you can support your customers by accessing Amazon Connect from anywhere in the world in a secure, reliable, and highly scalable way.