FAQ training

In-Person Classes

Do I need to bring any materials to class?
Please bring a photo ID, and a pen and notebook if desired. Laptops and books will be provided at the training center, unless otherwise indicated.

When do you recommend booking travel?
We recommend booking travel no more than 14 days prior to your class.

Where can I get more information on the classroom location?
Please reference your confirmation email for the exact address of your classroom location.

Where can I get information on local hotels?
Please reference your confirmation email for links specific to your classroom location.

What happens if my class gets cancelled?
We will notify you 7 calendar days prior to your class if the class has been cancelled due to low enrollment. At that time, you may elect to receive a full refund of registration fees paid or credit toward alternative class(es).

What is the best way to contact the Training Team?
Please call your Training Account Executive (TAE) directly on 877-276-6466 or +1-305-676-6828. You may also write to SFUniversity@fastcloudcrm.com

Virtual Classes

When will I receive the course links?
The Thursday prior to your class, you will receive access instructions for the class.

How do I get the books for the class?
The week prior to your class, you will receive an email containing your eBook access instructions.

When should I log in to the session?
We recommend logging into the session 15-30 minutes early in case you have any technical difficulties.

Are the classes recorded?
No, the classes are not recorded.

Are there any specific technical requirements I should be aware of?
You will need a computer with a browser, audio speakers, Adobe Flash player and Internet connection.

Is there call-in number for this class?
No, the audio for virtual classes will be broadcast via your computer speakers using Voice-Over IP.

Class Schedule

Where can I find a list of upcoming courses?
Please visit our Services>Salesforce University section in our website: www.fastcloudcrm.com


When are invoices sent?
Invoices are sent after you have attended the course.

Are invoices mailed or emailed?
Invoices are emailed unless otherwise requested.

If I pay by credit card, will I receive a receipt?
Yes, you will receive an invoice showing the charge that serves as a receipt.


Who do I contact if I have problems registering for a certification exam?
Please contact: certification@salesforce.com

Who do I contact if I need to re-schedule/cancel a certification exam?
Customers can make the change on their own up to 72 hours prior to the scheduled exam by logging into their Webassessor account, clicking on the details of their scheduled exam, and then clicking on the "Reschedule" or "Cancel" button. All reschedule or cancellation requests within 72 hours will be charged a $75 late fee and are processed by emailing certification@salesforce.com.

Where do I sign up for an exam?
To sign up for an exam please visit our certification website.