Getting Started with Communities: Empowering Salesforce Admins for Community Management
This comprehensive course is designed for experienced Salesforce administrators who are responsible for establishing, configuring, and managing Salesforce communities within their organizations.
As a Salesforce administrator, you should have a strong understanding of Salesforce functionality and concepts, and at least six months of experience using Salesforce.
In this training, you’ll gain the skills and knowledge to:
- Establish the foundation for your community by understanding community types, branding, and user roles
- Configure essential community settings including email notifications, search settings, and social features
- Create and manage community content using pages, groups, and discussions
- Empower community members with self-service tools and enable collaboration
- Monitor and analyze community activity to gain insights and measure success
Prerequisites:
- Strong understanding of Salesforce functionality and concepts
- At least six months of experience using Salesforce
Empower your organization to harness the power of Salesforce communities to foster customer engagement, drive knowledge sharing, and accelerate business growth.
