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Get Started with Communities (ADM-271)



Getting Started with Communities: Empowering Salesforce Admins for Community Management

This comprehensive course is designed for experienced Salesforce administrators who are responsible for establishing, configuring, and managing Salesforce communities within their organizations.

As a Salesforce administrator, you should have a strong understanding of Salesforce functionality and concepts, and at least six months of experience using Salesforce.

In this training, you’ll gain the skills and knowledge to:

  • Establish the foundation for your community by understanding community types, branding, and user roles
  • Configure essential community settings including email notifications, search settings, and social features
  • Create and manage community content using pages, groups, and discussions
  • Empower community members with self-service tools and enable collaboration
  • Monitor and analyze community activity to gain insights and measure success


  1. Strong understanding of Salesforce functionality and concepts
  2. At least six months of experience using Salesforce

Empower your organization to harness the power of Salesforce communities to foster customer engagement, drive knowledge sharing, and accelerate business growth.