We offer three Success Plans, each with varying levels of training, support, and administration services to fit all types of organizations

From our comprehensive training catalog to assigned support account specialists or a team of administration experts to maintain your system, you're sure to find a Success Plan that's right for you.

Standard

Success Resources

Success Community
Guided online success resources
Circles of Success sessions
Best practice Webinars

Product Support

12/5 Online case submission
Response in two business days

Training

"Getting Started" online training catalog

Premier and Premier+

Success Resources

Access to Salesforce Accelerators
Access to Success Managers
Premier Expert Hours
Premier Community
Premier Apps

Product Support

24/7 toll-free phone and online support
1-hour initial response for critical issues
Premier developer support
Configuration services (feature of premier+ onli

Training

Premier online training catalog (including Certification prep courses)
Role-based learning paths
Customizable training templates

Plus all of the benefits of the Standard Success Plan

Signature

Success Resources

Dedicated Success Manager
Designated Regional Success Managers
Unrestricted access to Salesforce Accelerators
Dedicated Technical Services Specialists

Product Support

24/7 toll-free phone and online support
15-minute initial response for critical issues
Localized developer support
Localized configuration services
Designated Primary Support Engineer
Support engineering team
Proactive monitoring
ISV partner case coordination

Plus all of the benefits of our other Success Plans

Get more information on premier success plans   

Get more information on signature success plans