Mogli is an application and add-on solution within the Salesforce ecosystem designed for communication via SMS, WhatsApp, and forms. It is widely used in Salesforce to enable direct interaction with customers, students, or any target audience through text messages and other messaging platforms.
Key Features of Mogli:
- Native Salesforce Integration:
Mogli integrates seamlessly with both standard and custom Salesforce objects, allowing you to log and automate interactions without external tools. - Support for SMS and WhatsApp:
- Enables sending and receiving SMS messages directly from Salesforce.
- Includes support for WhatsApp, making it easy to communicate via this widely used platform.
- Automation Capabilities:
- Compatible with Flows, Process Builder, and Apex, allowing for automated messaging based on specific rules or triggers within Salesforce.
- Campaign and Survey Management:
- Ideal for creating messaging campaigns or conducting surveys, capturing responses directly into Salesforce.
- SMS and WhatsApp Forms:
- Mogli can manage simple forms via messaging, making it easy to collect data such as surveys, registrations, and more.
- Broad Industry Use Cases:
Mogli is widely used in education, non-profits, healthcare, sales, and more.