Preparing for Your Salesforce.com Service Cloud Consultant Certification is designed for individuals who have experience designing Service Cloud solutions and are preparing to take the Salesforce.com Service Cloud Consultant Certification exam. You should have the following experience before attending this class: Attainment of the Salesforce.com Administrator Certification. Knowledge of the topics discussed in the Service Cloud Consultant Certification Study Guide. Experience implementing Service Cloud and designing Service Cloud solutions. To receive your certification voucher code, please open a case after you have attended the class at http://certification.salesforce.com/open-a-case.