Empower Your Support Agents with Salesforce Service Cloud: A Comprehensive Training
In this interactive course, support agents will gain hands-on experience in using Salesforce Service Cloud to streamline their daily tasks, enhance collaboration, and deliver exceptional customer service.
Key takeaways include:
- Fostering knowledge sharing between agents and customers to resolve issues efficiently
- Deflecting cases by creating self-service resources for customers, such as knowledge base articles
- Receiving cases through a variety of channels, including CTI and social media
- Leveraging the web-based console designed specifically for support agents to manage and resolve cases effectively
Target Audience:
Support agents who handle customer inquiries and resolve issues
Prerequisites:
- No prior Salesforce knowledge is required.
- However, it is strongly recommended that all participants complete the online e-learning course “Getting Started with Service Cloud” which is available through Salesforce Help and Training.
Empower your support agents to become customer service champions with Salesforce Service Cloud.
