Service Cloud Administration (ADM-261)

$1,800.00 USD

Days: 2 days
Delivery: Classroom/Virtual Live

Who should take this course? Service Cloud Administration is designed for: Administrators with at least 6 months experience using Salesforce and/or Administrators who have completed the Administration Essentials for New Administrators course.


Service Cloud Administration is a must for all administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, Set up Service Contracts with Milestones and Entitlements, Understand the basics of CTI Integration, integrate Salesforce Live Agent and more. This course will also teach administrators how to configure a Customer Community and create a more interactive experience for the service representative with Case Feed and Salesforce Console for Service.


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